Last Updated: 26th March 2024

1. Introduction

Welcome to Hwee Jan (S) Pte Ltd’s Website (the “Website”) cum ecommerce store (“the E-store”). By using the Website and E-store, you are accepting the Terms & Conditions governing the use of the Website and E-store and the purchase of Sika shoes (the “product”) from the E-store.

2. Website and E-store Use

2.1. Account Registration: Some features of the E-store may require you to create an account. You agree to provide accurate and complete information when creating an account and to keep your account credentials secure.

2.2. Prohibited Activities: You agree not to engage in any illegal, fraudulent, or unauthorized activities on the Website and E-store, including but not limited to hacking and spamming.

3. Product Purchases

3.1. Product Listings: We make every effort to display accurate and up-to-date product information on the E-store. However, we do not guarantee the accuracy, completeness, or reliability of product listings.

3.2 Hwee Jan (S) Pte Ltd reserves the right to modify, suspend or discontinue any product at any time without prior notice. 

3.3. Pricing: Prices for products are displayed in Singapore Dollars (SGD) and are subject to Goods and Services Tax (GST). We reserve the right to modify or update prices at any time, without notice.

3.4. Payment: Payment for products and services can be made using accepted payment methods listed on the Website. Payment must be made in full before orders are processed and shipped.

3.5. Orders are only considered confirmed once payment has been processed successfully.

4. Shipping & Delivery

4.1. Delivery Timeframes: We will arrange delivery of products to the address which you have provided in the checkout page. For items in stock, delivery will take 3-5 working days, during business hours, after payment is made. Working days refer to Monday to Friday. Business hours refer to hours between 9.30am to 5.30pm. We utilize third-party courier services for delivery. You may receive emails, calls or text messages to discuss and confirm delivery arrangements from us and them. We do not guarantee delivery dates and are not liable for delays, defects or losses caused by the courier service provider. For items not in stock, delivery of product will take up to 3 months from payment date.

4.2. Delivery charges: Delivery charges are specified in the checkout page and are subject to change without notice.

4.3. International Shipping: We currently do not offer international shipping.

5. Returns, Refunds and Cancellation

5.1. Refunds: Once the product is sold, no refunds will be made and cancellation is not allowed. A product is considered sold when payment has been transferred to us by any of the payment methods available, whether that product is in stock or otherwise.

6. Warranty

6.1. You may make a warranty claim for any manufacturing defects found on the product within 6 months from the date that the product was shipped out to you. The product will be assessed by us to verify claim authenticity. If item was verified to contain defects, we will do a one for one exchange with the defected product to one of similar model, size and colour. If there is no stock on hand to do an exchange, we will need to indent the model. The lead time taken to indent may take up to a maximum of 3 months from the date of approved claim.

7. Limitation of Liability

7.1 To the fullest extent permitted by law, Hwee Jan (S) Pte Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or the purchase of products from the E-store.

7.2 Our total liability for any claim arising out of or related to these terms and conditions shall not exceed the total amount paid by you for the products purchased.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising under these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.

10. Changes to Terms & Conditions

10.1. We reserve the right to update or modify the Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. We encourage you to review the Terms & Conditions periodically for any updates.

10.2 By continuing to use website and E-store after any revisions become effective, you agree to be bound by the updated terms and conditions.

11. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Hwee Jan (S) Pte Ltd

Address : 82 Joo Koon Circle, Singapore 629101

UEN : 199201209N

Contact number : 68979339/90610358

Email : salescor1@hweejan.com.sg

Website : www.hweejan.com.sg